Five minute update

Ofgem issues its final proposals for PPM customers
On 14 September the regulator issued its final proposals outlining its plans to cap prepayment meter (PPM) warrant charges for indebted customers. Read more in our alert.

2016 mid-year compliance review webinar
Our 2016 mid-year review webinar provides an update of the changes to customer facing supplier obligations for the year-to-date. It also looks at what is on the horizon for 2016. Access the webinar recording here.

Q216 Portal update complete - 2 August 2016
We have updated the Energy Supplier Compliance Portal that took effect during April, May and June. See here for our overview of the main changes and where to find updated content.

Ofgem published its decision on its review of objections
On 25 July Ofgem announced it has decided not to change the current objection regimes for both domestic and non-domestic objections. Read more in our alert.

British Gas granted temporary derogation
On 22 June Ofgem granted British Gas a temporary derogation from various elements of SLC 31A of it electricity and gas supply licences. Read more in our alert.

Ofgem seeks views on Supplier Performance Report
On 30 June Ofgem issued a consultation proposing to publish the supplier performance report (SPR) to track energy companies' compliance with environmental obligations. Read more in our alert.

Retail Market Review Handbook
The RMR handbook allows you to access all of the licence changes in detail that were brought in as a result of RMR. Download the handbook here.

This site is a one-stop-shop for all the information a supplier requires to ensure their day-to-day activities are compliant with the supply licence and relevant secondary legislation. Information is set out in easy to understand language and format, helping you to decipher the complex and confusing regulatory landscape.

By focusing on business processes, such as sales and marketing, billing, pricing and disconnections, the information is easily navigated and targeted for specific use. Where possible, reference is made to available Ofgem and government guidance on how to comply with certain supply licence and legislative obligations.

Content reflects the current regulatory landscape, but information is also provided on upcoming Ofgem and government workstreams that are likely to result in further or amended obligations.

Our Alerts section provides quick response notifications of confirmed regulatory changes that will revise the requirements on suppliers. The site will be updated in each quarter to reflect changes that have been implemented and impose obligations on suppliers.

If you would like information on Cornwall Energy's Energy Supplier Compliance Service, which includes access to the Energy Supplier Compliance Portal and a one-day course on understanding supplier compliance, contact us here.


Compliance Assessments

Cornwall Energy offers comprehensive energy supplier compliance assessments to examine supplier retail activities against customer-facing GB licence and regulatory requirements.

Assessments are tailored to customer specifications, but can include complete examinations of all customer documents and website materials, and all customer facing interactions and processes.

Each assessment examines practices against the requirements of the supply licence and government legislation, as well as industry best practice. Where any potential non-compliances are identified,  recommendations. Examples of compliant actions are also provided where relevant and available. Each report includes a traffic light rating system to help prioritise changes that may need to be made.

For more information on the Assessments please contact Adam Boorman at or 01603 604417.

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